Huntergun351

• Alows you to do many amazing things with Your Epson printer Alows you to do many amazing things with Your Epson printerSSC Service Utility will allow many people with high printing demands to save some money (program works with both black and color cartridges).Up to day, SSC Service Utility works with both the LPT and USB printers.
• Epson printer error code 0x9A is one of those critical errors that are annoying several Epson users. Users fail to tackle this error due to lack of knowledge and proper solutions. Even some of them start looking for a service provider who can help them out. But, the problem is not a big deal and can be resolved without professionals.

Open your internet browser and quest for Epson Error 0X9a fix utility Presently download the fix utility for Epson mistake 0X9a In the wake of completing the sweep, click on the Fix Error catch on.

Problem Solver

Printer stops printing unexpectedly
The printer does not turn on or stay on
The printer prints nothing
Printouts are not what you expected
Print Quality Could be Better
Color documents print in black only
Printing could be faster
Roll paper cannot be cut
Paper feed or paper jam problems occur frequently
Roll paper does not eject properly
Clearing paper jams
Contacting Customer Support

Printer stops printing unexpectedly

Head cleaning, ink charging, or ink drying is in progress

Check to see if the Pause light is flashing. If so, the printer is in the process of head cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing.

An error has occurred

Many common printer problems can be identified by the messages on the LCD.

You can also check the lights on the control panel for errors. See Lights.

For other messages not included in the following table, see Messages.

Error messages

The printer does not turn on or stay on

When the Pause light does not come on and mechanism initialization does not start even when the Power button is pressed to turn on the printer, try the following solutions for the problem.

• Turn off the printer and make sure the power cord is securely plugged into the printer.

• Make sure your outlet works and is not controlled by a wall switch or timer.

• Make sure the supplied voltage to the printer matches the rating voltage labeled on the printer. If not, turn off the printer and unplug the power cord immediately. Contact your dealer for assistance. See Contacting Customer Support.

The printer prints nothing

The printer is not correctly connected to the computer

Try one or more of these solutions:

• Turn off the printer and computer. Make sure the printer's interface cable is securely plugged into the correct terminal of the computer.

• Make sure the interface cable specifications match the specifications for the printer and computer.

• Make sure the interface cable is directly connected to the computer without passing through any device, such as a printer switching device, or extension cable.

Your Epson printer is not selected as the default printer

Install the printer driver if it is not installed yet, and follow the steps below to select your Epson printer as the default printer.

For Windows XP

For Windows 2000

For Mac OS X

Make sure that the printer driver Stylus Pro4800 is correctly added to the Printer Setup Utility (for Mac OS X 10.3), and the correct one is selected in the Printer Setup Utility.

Download Epson Error 0x9a Repair Utility Mac Download

Printer port setting does not match the printer connection port (for Windows only)

To select the printer port, follow the steps below.

For Windows XP

For Windows 2000

Try one or more of these solutions:

• Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

• If the Head Cleaning utility does not work, replace the ink cartridges. See Replacing Ink Cartridges.

Printouts are not what you expected

Incorrect, garbled characters, or blank pages print

Try one or more of these solutions:

• For Windows, clear any stalled print jobs from the Progress Meter. See Using the EPSON Spool Manager.

• If the problem persists, turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.

Incorrect margins

Try one or more of these solutions:

• Check the margin settings in your application.

• Make sure the margins are within the printable area of the page. See Printable area.

• For Windows, check the Borderless setting in the Paper menu. Make sure they are correct for the paper size you are using. See Making Settings on the Paper Menu.

• Make sure the paper set position is correct. See Using Roll Paper, or Using Cut Sheet Media.

Inverted image

For Windows, turn off the Flip Horizontal setting in the Advanced menu. See Making Advanced setting.

For Mac OS X, turn off the Flip Horizontal setting in the Advanced Settings selected in the Print Settings selected in the Print dialog. See Advanced Settings.

Printed color differs from the color on the screen

Try one or more of these solutions:

• Adjust the Color Density in the Paper Configuration dialog. For Windows, see Paper Configuration. For Mac OS X, see Paper Configuration.

• Make sure the media type setting matches the paper being used.

• Since monitors and printers produce colors differently, printed colors will not always match on screen colors perfectly. However, the above color systems are provided to overcome color differences.

For Mac OS X, select ColorSync to color match your system in the Printer Color Management selected in the Print dialog. See Printer Color Management.

• You can produce sharper images with more vivid colors.

Epson Error Code 0x9a

For Windows, select PhotoEnhance in the Advanced menu. See Making Advanced setting.

• For Windows, select Color Controls in the Advanced menu, and adjust color, brightness, etc. as required. See Making Advanced setting.

For Mac OS X, select Color Controls in the Printer Color Management selected in the Print dialog. See Printer Color Management.

A ruled line shifts

Download Epson Error 0x9a Repair Utility Mac Update

Perform the print head alignment. For Windows, see Aligning the print head. For Mac OS X, see Aligning the print head.

If the problem persists, perform the print head cleaning. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

Printout has smears on the bottom edge

Try one or more of these solutions:

• If the paper is curled towards the printable side, flatten it or curl it slightly to the opposite side.

• For Windows, if you use Epson special media, check the Media Type setting in the Main menu. See Making Settings on the Main Menu.

For Mac OS X, if you use Epson special media, check the Media Type setting in the Print Settings selected in the Print dialog. See Page Setup.

For paper other than Epson's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See Making the paper settings.

• Set the PLATEN GAP to WIDE in the PRINTER SETTING of the SelecType mode. See PRINTER SETUP.

Print Quality Could be Better

Click the caption under the illustration that best resembles your printout.

If you are having print quality problems, try the solutions offered here.

Horizontal banding

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using, see Page Setup.

• Make sure the printable side of the paper is face-up.

• Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

• Check the Paper Feed value. Reduce the value to improve light banding, and increase it for dark banding. For Windows, Paper Configuration. For Mac OS X, see Paper Configuration.

• Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

Vertical misalignment or banding

Try one or more of these solutions:

• For Windows, turn off the High Speed setting in the Advanced menu. See Making Advanced setting.

For Mac OS X, turn off the High Speed setting in the Advanced Settings is selected in the Print Settings selected in the Print dialog. See Advanced Settings.

• Run the Print Head Alignment utility. For Windows, see Aligning the print head. For Mac OS X, see Aligning the print head.

Faint printout or gaps

Try one or more of these solutions:

• Make sure that the ink cartridges do not exceed the expiration date. The expiration date is labeled on the outside of the ink cartridge.

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See Page Setup.

• Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

• Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink Cartridges.

• Select Standard as Platen Gap in the Paper Configuration dialog box. For Windows, see Paper Configuration. For Mac OS X, see Paper Configuration.

Blurry or smeared printout

Try one or more of these solutions:

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See Page Setup.

• If the paper you are using is not supported by the printer driver, make the paper thickness setting in the SelecType mode. See CUSTOM PAPER.

• Make sure your paper is dry and the printable side is face-up. Also, make sure you are using the correct type of paper. See Paper for specifications.

• Ink may have leaked inside the printer; wipe the inside of the printer with a soft, clean cloth.

• Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print head nozzles, press the Menu button for 3 seconds.

Color documents print in black only

Try one or more of these solutions:

• Make sure the color data settings in your application are correct.

• For Windows, make sure Color or Color/B&W Photo is set in the Main menu. See Making Settings on the Main Menu.

For Mac OS X, make sure Color or Color/B&W Photo is set in the Print Settings selected in the Print dialog. See Color.

Printing could be faster

Try one or more of these solutions:

• Select High Speed on the Advanced dialog box. For Windows, see Making Advanced setting. For Mac OS X, see Advanced Settings.

• For Windows, select the Automatic mode and move the slider towards Speed in the Main menu to increase print speed. See Making Settings on the Main Menu.

For Mac OS X, select Automatic mode and move the slider towards Speed in the Print Settings selected in the Print dialog to increase print speed. See Mode.

• Do not run too many applications at the same time. Close any applications you are not using.

• Change the interface card of your computer to IEEE1394 or USB 2.0.

• Delete unnecessary files to make room on your hard disk drive.

Roll paper cannot be cut

Try one or more of these solutions:

• Make sure that paper cutter cover is set correctly. See Replacing the Paper Cutter.

• Make sure that the is selected as the Paper Source on the LCD. Press the Paper Source button if necessary. Then press and hold the Paper Source button for 3 seconds. The printer cuts the roll paper.

• Make sure that Normal Cut, Single Cut, or Double Cut is selected as the Auto Cut in the printer driver. For Windows, see Making the Auto Cut setting. For Mac OS X, see Auto Cut.

• Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see Paper). If so, the paper cutter may be blunt and require replacement. See Replacing the Paper Cutter.

Paper feed or paper jam problems occur frequently

Try one or more of these solutions:

• Before loading paper and guiding it through the paper insertion slot, adjust paper suction.

To adjust the paper suction using the printer driver, see Paper Configuration for Windows or see Paper Configuration for Mac OS X.

To adjust the paper suction using the control panel, see CUSTOM PAPER.

• Make sure the paper is not folded or wrinkled.

• Make sure the paper is flattened.

• Make sure printing occurs within the operational temperature range.

• Make sure the paper is not damp.

• Make sure the paper is not too thick or too thin. See Paper.

• Make sure no foreign objects are inside the printer.

• For Windows, check the Media Type setting in the Main menu. Make sure it is correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See Page Setup

• Make sure that the platen gap setting matches your paper. You can change the platen gap setting in the PRINTER SETUP of the SelecType mode. See PLATEN GAP.

• For non-Epson special media, check the paper type selected in the CUSTOM PAPER of the SelecType mode. See Making the paper settings.

Whenever loading non-Epson special media, test if the paper can be loaded correctly before printing.

To clear Paper jams, see Clearing paper jams.

Roll paper does not eject properly

Try one ore more of these solutions:

• Roll paper is wound tightly and may feed with a curl. Flatten it before you load it.

• Select Starwheel-Roll Curled as the Feed Roller Type in the Paper Configuration dialog box. For Windows, see Paper Configuration. For Mac OS X, see Paper Configuration.

Clearing paper jams

When roll paper is jammed

To remove jammed roll paper, follow the steps below:

If necessary, open the top cover, and remove the jammed paper.

When paper loaded from the paper tray is jammed

To remove jammed paper, follow the steps below.

If necessary, open the top cover, and remove the jammed paper.

If the paper is jammed around the rear cover, remove the rear cover by squeezing the knobs, and remove the jammed paper.

When paper loaded from the front manual feed slot is jammed

To remove jammed paper, follow the steps below:

When paper loaded from the rear manual feed slot is jammed

To remove jammed paper, follow the steps below:

Contacting Customer Support

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

• Product serial number
  (The serial number label is usually on the back of the product.)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software.)

• Brand and model of your computer

• Your computer operating system name and version

• Names and versions of the software applications you normally use with your product

Where To Get Help

Epson provides technical support and information on the installation, configuration, and operation of professional printing products through the Epson Preferred Protection Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through Friday. Support hours and days are subject to change without notice.

Before you call, make sure you have your Unit ID number, which is included with the Epson Preferred Protection Plan information that came with your printer. You’ll also need your printer serial number and proof of purchase.

Epson also provides technical assistance 24 hours a day through the World Wide Web. You can reach Epson Support at http://support.epson.com. At this site, you can download drivers, firmware, and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

You can purchase genuine Epson ink cartridges, paper, and accessories from an Epson reseller. To find the nearest authorized reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please call 800-463-7766 for a reseller referral.

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All programs on this page are acquired from the Internet and from customers and placed here for your free use, they are not created by us and therefore, they are not our responsibility. Please only use any programs on this page at your own risk.
Do not contact us for help
this is a free service and all the information you need or we can give, is on this page somewhere.

All the problems you encounter have been made by Epson and we are simply trying to help here.
Unfortunately, not all models can be reset using this free page, but there are links to some paid services should you need them, but our new Help pages should allow most models to be reset.
No responsibility will be taken by The Ink Store for any problems caused to computer files, programs or printer firmware & settings as a result of using any of the programs or methods available on this website. None of the software programs or procedures available here were written or modified by us in any way and it is not known if any harbour any unforeseen malicious intentions.

Resetting your Epson printer (FREE)
Modern Epson printers have built in software / firmware that counts the prints that you do and each model has a set limit that will generate messages, saying something like 'your printer requires maintenance' or 'parts inside your printer may be worn'. These messages will continue unless you reset the 'Protection Counter', this period is called the 'Overflow'. Each model also has a set amount of prints allowed on the Overflow, after which your printer will stop working and lock you out completely (we call this 'Lock Out'), usually with two alternating flashing lights on the printer.
All is not lost!
You can unlock it, reset the overflow and reset the protection counter, bringing your printer back to life.
The reason for having to do this according to Epson, is that your Ink Pads are full and need replacing.
I had an Epson C86 printer reset under warranty by an Epson dealer and the ink pads were not replaced.
This means that, all you really need to save your printer is the resetting software.
If you have not already downloaded the program click here to download.
How to use the software
Note: this software will not work on certain Epson printer models such as the RX500, so to manually reset this,click here
It also only works on the older models, so for newer models such as the SX series and R / RX series we are currently trying to gather resetting software for your specific models. We have some new ones here for the SX410 & SX415 (TX410 & TX415) and R265 / R285 / R360 / RX560, to download and for information, see below.
Email from a user:
It may help some of your customers to know that if using Windows 7 and needing to re-set an Epson Stylus Photo 915 you need to set the software to Compatibility mode Windows 7 before running the installer.
Many thanks for your work in making this page! It was a great help.
Philip
(see full testimonials below)
Installing and opening the software ( SSC Service Utility ):
Install Software ( ssc service utility ) by double clicking on the 'Set Up' file or 'sscserve.exe' you downloaded (first unpack / unzip it if required).
When Installed, Click on the [Start Button] on your computer desktop, then click on [Program Files] or [Programs] and select SSC Service Utility from the list, this will open the program. If you chose to have a desktop shortcut when you installed the program, click this to start the program.
Click on the [Configuration] tab and select your printer from both the [Installed Printers] and [Printer Models] lists.
Please Note: Some models are listed with an 'x' in the model number, this means that the 'x' can be a variety of numbers, for example, if you had an Epson C44 printer the selection for you would be the one that looks like this 'C4x'. This is because the selection is the same for the C42, C44 & C46 printers.
Also for R265 users, your printer isn't listed so select the R270 with this version (v4.3) until a newer version is available, I've been told this works.
Now close the program and it will continue to run in your Task Bar on your computer desktop (Blue bar at the bottom of your computer screen).
The icon looks like this
You can now click the right mouse button on the icon in the Task Bar to use the menu you require.
Using the software, tips and advice:
If you require more images and simpler instructions for using this software, click here for the sscserve information page.
Standard Reset
If your printer is giving warnings that your printer is due maintenance, this usually means that the printer has counted the prints it has carried out and reached a predefined limit, the only requirement now is to reset the counter which will then release your printer hardware and start counting your prints from zero once more.
Click the right mouse button on the program icon and select protection counter like so
Click on 'Reset protection counter' and you'll be asked if you have replaced the ink pad, select Yes or OK, it will then say counter reset.
If you now select 'Show current value', it should show the counter as 0 (zero). If there are any numbers in the counter overflow, click on 'clear counter overflow'.
You are now ready to continue printing as normal as if your printer is brand new.

Locked Out
If the printer has passed the maximum prints and you've continued printing throughout the warning, after an 'overflow' amount of prints, it may lock out completely giving you two flashing lights on your printer which you can't reset without this software or without pressing a sequence of buttons.
If you are completely locked out:
Firstly, you will normally need to reset the 'Counter Overflow' under the menu listing of [Protection Counter].
Now you will need to use the 'Soft Reset' utility on the menu under [Extra]. Wait about 5 minutes for the printer to reset.
This will reset your printer and stop the lock out.
If both lights are still flashing or there are any other problems see additional information below and then return here to continue.
Once your printer is unlocked, the 'Protection Counter' will still need to be reset after this under the menu listing of [Protection Counter].
You will be asked 'Has the Ink Pad been replaced / emptied'? Say [Yes] or [OK] to this, it will then say 'counter reset'.
You are now ready to continue printing as normal as if your printer is brand new.
If your printer is listed but this procedure didn't work for you, first try switching computer and printer off and then restarting, still not, then read on or use the links at the top to check other things that can be stopping it.
The Ink Pads
Don't worry about the ink pads themselves as they are on a flat enclosed tray and as the ink is water based, the water evaporates leaving behind the pigment only, which just means discoloured pads. Liquid ink is only present in the pads shortly after cleaning. However, if you've had to clean the heads a lot due to prolonged lack of use, there will be quite a lot of liquid in the pads for a while until it evaporates so don't lean your printer on its side or back for a few days or a week.
The SSC Service Utility should work with most operating systems, but if not, try using Compatibility Mode:
You may have to use “Compatibility mode” if you are using Windows Vista or Windows 7 and to do this:
Right click on the 'sscserve' icon (where you downloaded it).
Select [Properties] at the bottom of the list
Select [Compatibility] at the top
now under compatibility mode, tick the box and select Windows XP (service pack 3) for Windows 7
or Windows XP (service pack 2) for Vista and click [Apply] at the bottom right, then [Ok].
Now you can start again from the top.

This utility also has other features such as separate colour cleaning and deep cleaning. Beware of the deep cleaning, this is for very bad clogging on the heads through prolonged lack of use and uses nearly half a cartridge of ink from all colours to clear the blockages.
These other utilities are only available to some Epson printer models.
You can also carry out your nozzle checks and other normal utility functions using this software. Use it separately to your normal Epson printer software and close the program from the taskbar once you have finished with the utility.
The program will normally shut off when you shut your computer down and will not run again unless selected from your programs list.
*Because the software has unknown features meant for printer engineers, your antivirus program may see it as a threat, just tell it to ignore it.*

Soft Reset:
This sorts out a multitude of problems.
Some printers are designed to stand alone as well as work with a computer, therefore they have 2 different software programs controlling them, 1 within and 1 from the computer. This can sometimes throw up a continuous problem or rejection when an error occurs. Control from the computer is always the best form of printer control as there is so much more you can do with the diversity of the computer as opposed to the set built in software in the printer.
So when a cartridge circuit fails, your printer will recognise this and tell you of a problem. Unfortunately, printers don't have the extra facility of 'error message clearing' and may keep showing the same error from that point on unless the printer 'firmware' is reset in some way.
With the service utility, there are extra functions that can be used for full control of your printer, depending on the model and level of support supplied for that model. One such useful tool is 'Soft Reset', this will reset anything in the printer 'buffer' (storage area) and the built in software (firmware). This will normally set your printer back to its default settings.
To find Soft Reset, click the right mouse button on the SSC Service Utility icon which will be running in the blue task bar at the bottom of your desktop screen, then select 'Extra'. There you'll find 'Soft Reset'.

When you click the left mouse button on the soft reset, it will take a few minutes to reset so the best advice to give is to go and make a cup of tea once you've selected it and do absolutely nothing to the computer or printer for at least 5 minutes. Make sure the printer is completely silent (not operating) before closing any programs or switching off the printer.
Now shut down the computer, switch off the printer, unplug the printer for 2 minutes, plug in the printer, switch the printer on & start up your computer.
Your printer should now be reset completely with all previous tasks, errors and set-ups forgotten by the printer.
Whatever the problem was before resetting the printer, may still need to be put right. Therefore, if your problem was cartridge error messages persisting, then you'll need to use the normal 'Maintenance' screen on the computer printer software and use the 'Ink Cartridge Replacement' button and either pretend to change the cartridge if a replacement cartridge has already been used to replace a failed one that was giving the error by physically removing it and reinserting it as if you were changing it or actually change the cartridge if you have not already done so.
If error messages continue to appear after changing more than two cartridges of the same colour, then it is very possible that the printer circuitry controlling that particular colour has malfunctioned and if still under guarantee (1 year standard), should be put in for service or replacement. Remember that Epson dealers will always try to blame the use of compatible cartridges for any fault with the printer so it may be advisable to buy an Epson brand cartridge of the same colour as the failing colour port or if you are a confident person, instruct the dealer or store to repair or replace your printer with the full backing of the law that allows you to use any brand of cartridge manufactured to suit your printer.
You may be told that using new cartridges made by OTHER companies (compatible to your printer) nullifies your guarantee. This is not so! Please mention your rights under the Sale of Goods Act and Consumer Protection Directives of the European Union, which allow the customer to have an electronic / mechanical item repaired or replaced if faulty / not serviceable respectively, within 1 year of date of purchase, standard.
There is nothing built into a 'compatible' cartridge that can harm your printer and is rarely the cause of a printer malfunction / breakdown provided that the correct cartridge has been fitted to the correct location in the printer and all removable items have been removed from the cartridge. e.g. The pull tab tear off strip and spring clip protectors / wedges.

Close down all Epson programs
Exit all Epson printer programs that may be running in the background or on your task bar.
The quickest way to do this is to press Ctrl, Alt & Del on your keyboard and release, which will open your Windows Task Manager.
Click on [Processes] and a list of all processes running on your computer will appear, look for any in the list that say Epson, highlight it and select [End Process]. Carry this out for any Epson programs running.

Now to reset your printer.
Switch off the printer using the power button.
PRESS and HOLD all following printer buttons: Power, Load/Eject, Stop, B&W, Color and continue to hold until 'Init eeprom' appears on the printer screen, then RELEASE ALL BUTTONS.
Next press the Color button to clear the protection counter.
Follow any other instructions given by the printer.
Clean your print heads if print is not perfect.
If your print is not perfect, this may be because your printer has not been used for a while and so the fixed print heads have dried ink on them.
Simply open any document on your computer, click on [File] then [Print]. When your printer properties box opens click on [Properties] / [Preferences] then click on [Maintenance] / [Utility].
You will need to carry out 3 head cleans with no printing of nozzle check patterns. To do this, click on [Head Clean], when finished it will ask you to 'Print Nozzle Check Pattern'. Don't allow this, click [Finish], then select [Head Clean] again carrying out the same process until you've cleaned the heads three times, then allow it to print the nozzle check pattern to check your print quality. If improved but not perfect carry out the above process again. If perfect, continue to use your printer as normal and try to use it at least once per fortnight.
If absolutely no improvement is seen after cleaning the heads 3 times or more, your heads are severely blocked and will need cleaning solution to resolve this. Please order the appropriate colour cleaning cartridge for your Epson printer model, these are reusable and can be kept and stored for future use.
If you have trouble following these cleaning instructions, please use our information page for step by step procedures with pictures.

Cartridge Rejection Problems:
With limited information on any actions you carried out prior to any error messages, I shall try to help you get your printer running correctly.
My assumption would be that your printer was out of ink on 1 cartridge and you changed a few cartridges at the same time.
1) This normally confuses the printer software, as it only expected 1 cartridge and will normally still show empty for those cartridges that were changed and didn't yet need changing.
2) If any one of the cartridge microchips fail when you change more than 1 cartridge (when not required), the printer will NOT tell you which chip has failed, it will mark them ALL as failed.
Both problems above should be straight forward to sort out.
The solution, is to use your printer maintenance software that is installed on your computer.
If you are using a printer which has a small screen and a [Menu] / [Set Up] button, you can clear your problems in the same way as below but, by using the printer maintenance software instead of the computer software.
To get to the maintenance screen on the computer:
Open any document such as a letter or a picture, click on [File] then [Print], when the printer properties box opens, click on [Properties] / [Preferences], then you'll see a [Maintenance] tab on the next screen, click on this and you're there.
A lot of Epson printers have different maintenance tools and buttons.
The one you need is called something like [Ink Cartridge Replacement].
If you haven't got a button for this, click on [Head Clean] and it will refuse to clean the heads as you have a cartridge problem or a cartridge needs replacing. Select [Replace] and you will start a 'wizard' in the same way as it would start for an [Ink Cartridge Replacement] button, which is a step by step program. Read the screens that appear and keep clicking next as if you were about to change a cartridge, until you have to click [OK] to move the print head to the 'Change' position.
___________________________________________________________________________________________________________
For problem 1) above:
If you are sure that all the applicable cartridges giving incorrect levels are full cartridges, open the flap that holds the cartridges down and (one at the time) unclip and lift each cartridge and press them back into place. This will trigger the software into accepting the (not yet recognised) cartridge/s as new.
Close the flap when finished and carry on with the on-screen step by steps.
While the printer charges the ink nozzles, it will check your microchips on the cartridges.
For problem 2) above:
Open the flap that holds the cartridges down and unclip and lift the left-most cartridge and press it back into place. This will trigger the software into checking its chip, click OK to charge the nozzles and if this was the failed cartridge chip, the other cartridges will suddenly become recognised and that cartridge you just re-inserted (if still showing as failed) is the failed one that needs replacing.
If you still have all cartridges unrecognised or showing failed. Start the wizard again in the same way and re-insert the next cartridge in sequence. keep doing the whole procedure for all cartridges in sequence only until the software shows all other cartridges as recognised except the one you just re-inserted, or all cartridges as recognised (if it was just previously seated badly). Once a specific failed cartridge has been replaced with a new cartridge, all should be well.
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You may now get some messages telling you they are not Epson cartridges and [Yes] / [No] to continue using the cartridge, obviously click [Yes].
At this point, if there are any failed chips or empty cartridges that need replacing, you will be told to replace those applicable before the wizard can complete.
For any unrecognised chips, you can do the same process and just remove and refit that cartridge, incase it didn't make a perfect contact with the printer, this usually sorts that problem out, but if the software still tells you the cartridge is not recognised or has to be replaced then please replace it.
This is one occasion where it pays to have spare cartridges ready to use.
On fitting all relevant full cartridges, your printer should now show reasonably accurate ink levels and all cartridges will be accepted and ready for use.
If you have used some ink from cartridges that are now showing full then further down the line you might find that you've completely emptied a cartridge before the software thinks it's empty. This cartridge colour will disappear from your pattern on the 'Nozzle Check' and must now be replaced, but if you haven't got an [Ink Cartridge Replacement] button and the software isn't asking for a cartridge to be replaced yet, this can be tricky.
You will now have to clean your heads a few times, to use up some ink until a cartridge is recognised as empty, then you can activate the wizard by clicking on the [Head Clean] button again, as above.
For future information:
If you are changing cartridges by pressing your ink button on the printer, only change the cartridges that are being asked for and nothing else.
If you are able to access the Ink Cartridge Replacement wizard on the computer, you can change any cartridge at any time, but consider how much ink you are throwing away by changing cartridges before they are empty.
If you are using a printer which has its own small screen and a [Menu] / [Set Up] button, you can and should clear your problems in the same way as above, but by using the printer's maintenance software instead of the computer software.
This information should be sufficient to clear 90% of Epson inkjet printer cartridge problems.
For printer maintenance problems such as 'Maintenance Required' or 'Ink Pad Full', see above to download the resetting software and view the Epson printer resetting information.

Alternative Resetting Methods and Software